{"id":5091,"date":"2023-03-21T11:50:56","date_gmt":"2023-03-21T10:50:56","guid":{"rendered":"https:\/\/ekiwi.de\/index.php\/5091\/problems-with-strato-vserver-server-down-and-stuck-in-recovery-mode-update\/"},"modified":"2023-05-01T12:49:45","modified_gmt":"2023-05-01T10:49:45","slug":"problems-with-strato-vserver-server-down-and-stuck-in-recovery-mode-update","status":"publish","type":"post","link":"https:\/\/ekiwi.de\/en\/index.php\/5091\/problems-with-strato-vserver-server-down-and-stuck-in-recovery-mode-update\/","title":{"rendered":"Problems with Strato VServer: Server down and stuck in recovery mode [Update]."},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of content<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/ekiwi.de\/en\/index.php\/5091\/problems-with-strato-vserver-server-down-and-stuck-in-recovery-mode-update\/#Second_call\" >Second call<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/ekiwi.de\/en\/index.php\/5091\/problems-with-strato-vserver-server-down-and-stuck-in-recovery-mode-update\/#Strato_vs_Hosteurope_Support\" >Strato vs. Hosteurope Support<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/ekiwi.de\/en\/index.php\/5091\/problems-with-strato-vserver-server-down-and-stuck-in-recovery-mode-update\/#Update_after_24_hours\" >Update after 24 hours<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/ekiwi.de\/en\/index.php\/5091\/problems-with-strato-vserver-server-down-and-stuck-in-recovery-mode-update\/#Update_2_Server_up_and_running_again\" >Update 2: Server up and running again<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/ekiwi.de\/en\/index.php\/5091\/problems-with-strato-vserver-server-down-and-stuck-in-recovery-mode-update\/#Cancelled\" >Cancelled<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/ekiwi.de\/en\/index.php\/5091\/problems-with-strato-vserver-server-down-and-stuck-in-recovery-mode-update\/#Conclusion\" >Conclusion<\/a><\/li><\/ul><\/nav><\/div>\n<p>After the VServer had been running without problems for a few months, there have been problems since last night.<\/p>\n<p><!--more--><\/p>\n<p>Around midnight, the first message came from the monitoring system that the server was not accessible. After that, messages came every half hour.<\/p>\n<p>So this morning I went to the notebook to see what was going on. It quickly became clear that the server was not accessible, ping did not work, websites could not be called up. Well, maybe it was another problem that something had opened up. But that rarely happens with Linux itself.<\/p>\n<p>Like last time, I wanted to switch to the rescue system and then restart the server normally. Unfortunately, it has been stuck in the rescue system ever since.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-4997\" src=\"\/wp-content\/uploads\/2023\/03\/strato_server_1.png\" alt=\"\" width=\"1033\" height=\"629\" srcset=\"\/wp-content\/uploads\/2023\/03\/strato_server_1.png 1033w, \/wp-content\/uploads\/2023\/03\/strato_server_1-300x183.png 300w, \/wp-content\/uploads\/2023\/03\/strato_server_1-1024x624.png 1024w, \/wp-content\/uploads\/2023\/03\/strato_server_1-768x468.png 768w\" sizes=\"auto, (max-width: 1033px) 100vw, 1033px\" \/><\/p>\n<p>Already during the last failure, the switch between rescue systems took quite a long time, as it is also <a href=\"https:\/\/blog.larskasper.de\/2017\/09\/11\/stundenlanges-warten-auf-strato-server\" target=\"_blank\" rel=\"noopener\">described here<\/a>. Normally, the process should take 10 20 minutes. I waited a good 2.5 hours and then called Strato.<\/p>\n<p>After a good 10 minutes on hold, someone was on the spot. The employee was able to narrow down the cause and mentioned problems with the &#8220;hardware node&#8221; for the V-Server. A ticket has been created and now we have to wait and see.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Second_call\"><\/span>Second call<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Still no improvement in sight in the evening, time for a second call. The employee is nice, but can&#8217;t really help. There is already a ticket and it should be dealt with at some point. Unfortunately, he can&#8217;t say when that will happen. In addition, he recommends that the VServers should not be used for productive systems anyway. The question is, what else are they for?<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Strato_vs_Hosteurope_Support\"><\/span>Strato vs. Hosteurope Support<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>In direct comparison to our web hosting with Hosteurope, Strato support is rather poor. With Hosteurope, if there was a problem, it was enough to send an email via the HIS system and within an hour the problem was usually solved and the server restarted.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Update_after_24_hours\"><\/span>Update after 24 hours<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>No improvement even after 24 hours. The server continues to hang in recovery mode. Since this is not a state of affairs, I already restored the backup from the server at Hosteurope yesterday, bent the DNS around and our websites are accessible again.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-5015\" src=\"\/wp-content\/uploads\/2023\/03\/strato_ticket.png\" alt=\"\" width=\"708\" height=\"304\" srcset=\"\/wp-content\/uploads\/2023\/03\/strato_ticket.png 708w, \/wp-content\/uploads\/2023\/03\/strato_ticket-300x129.png 300w\" sizes=\"auto, (max-width: 708px) 100vw, 708px\" \/><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Update_2_Server_up_and_running_again\"><\/span>Update 2: Server up and running again<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>A good 30 hours after the outage, the server was running again, there was no feedback from Strato. I happened to see in the admin area that the rescue system had now been restarted. I then restarted the normal system, which worked without any problems within a few minutes.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Cancelled\"><\/span>Cancelled<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>The end of the story was that I backed up and downloaded the websites and databases again. I then re-installed the data onto the Hosteurope webspace. The original backup was a few days old, so I was up to date again.<\/p>\n<p>I then cancelled the VServer. The positive thing is that this can be done easily via Strato&#8217;s web interface. The notice period is only one month.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-5017\" src=\"\/wp-content\/uploads\/2023\/03\/strato_gekuendigt.png\" alt=\"\" width=\"453\" height=\"274\" srcset=\"\/wp-content\/uploads\/2023\/03\/strato_gekuendigt.png 453w, \/wp-content\/uploads\/2023\/03\/strato_gekuendigt-300x181.png 300w\" sizes=\"auto, (max-width: 453px) 100vw, 453px\" \/><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span>Conclusion<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>In principle, it is not a problem if problems occur. However, they should be solved as soon as possible. If a server is not accessible, it should be restarted somehow within a short time. Strato&#8217;s support was very helpful, but they couldn&#8217;t open more than one ticket. Whether the ticket was processed or not, could not be found out until now. The server was running again, but there was no response to the ticket.<\/p>","protected":false},"excerpt":{"rendered":"<p>After the VServer had been running without problems for a few months, there have been problems since last night.<\/p>\n","protected":false},"author":1,"featured_media":64,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[884],"tags":[],"class_list":["post-5091","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-server-en"],"_links":{"self":[{"href":"https:\/\/ekiwi.de\/en\/index.php\/wp-json\/wp\/v2\/posts\/5091","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ekiwi.de\/en\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ekiwi.de\/en\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ekiwi.de\/en\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ekiwi.de\/en\/index.php\/wp-json\/wp\/v2\/comments?post=5091"}],"version-history":[{"count":0,"href":"https:\/\/ekiwi.de\/en\/index.php\/wp-json\/wp\/v2\/posts\/5091\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ekiwi.de\/en\/index.php\/wp-json\/wp\/v2\/media\/64"}],"wp:attachment":[{"href":"https:\/\/ekiwi.de\/en\/index.php\/wp-json\/wp\/v2\/media?parent=5091"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ekiwi.de\/en\/index.php\/wp-json\/wp\/v2\/categories?post=5091"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ekiwi.de\/en\/index.php\/wp-json\/wp\/v2\/tags?post=5091"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}